Privacy Policy

HaazirEats and Haazir Partner are operated by Mopa Global Services Pvt Ltd. In this policy “we” and “us” mean Mopa Global Services Pvt Ltd. For any privacy question, contact contact@mopags.com.

When you order through HaazirEats, we decide how your information is used. When a restaurant uses Haazir Partner to bill its own dine-in, takeaway and delivery guests and to manage its team, the restaurant decides what it records about its guests and staff. We store and process that information on the restaurant’s behalf, only to provide Haazir Partner to it.

From customers and delivery partners

• Account details — name, mobile number, email address and profile photo.
• Delivery addresses and the location you save or pin for an order.
• Order history, cart contents, ratings and reviews you submit.
• Payment status and the payment reference returned by our payment gateway. We never see or store your full card number, UPI PIN or net-banking credentials.
• Device information — device model, operating system, app version and push notification token.
• Precise location, collected only from delivery partners while they are online, so orders can be assigned and tracked live.
• Support conversations, including WhatsApp messages you send us about an order.

From restaurants using Haazir Partner

• Restaurant account and business details — owner name, mobile number, business name, outlet addresses, GSTIN, and the bank account or UPI ID used for payouts.
• Bills, kitchen tickets, payments, refunds, cash drawer counts, expenses, stock and supplier records the restaurant creates.
• Terminal details for each computer running Haazir Partner for Windows — the name the restaurant gives it, a random identifier created by the app, and the app version.
• Diagnostics, only when the restaurant chooses to send them to our support team — app and Windows version, recent app log lines, and counts of unsynced bills and failed prints.

About a restaurant’s guests, recorded by the restaurant

• Name, mobile number, delivery address and GSTIN when a guest gives them for a bill.
• Visits, items ordered, amounts spent, loyalty points and any amount owed on a credit account.
• Waitlist details — name, party size and mobile number — while a guest waits for a table.
• Whether the guest has agreed to receive offers from the restaurant.
• The star rating and comment a guest submits from the feedback link on their bill.

About a restaurant’s team, recorded by the restaurant

• Name, mobile number, role and home outlet of each team member.
• A sign-in PIN, stored only as a one-way hash and never in readable form.
• Clock-in and clock-out times, and the pay type and rate the restaurant enters to estimate wages.
• An activity record of sensitive actions — such as discounts, voids, refunds, opening the cash drawer and closing a shift — showing who did it, on which terminal and when.

• To place, prepare, assign, deliver and invoice your orders.
• To show you live order tracking and send order status notifications.
• To verify your identity by OTP when you sign in or confirm a delivery.
• To process payments, settlements and refunds.
• To give restaurants billing, kitchen tickets, cash management, inventory, team and customer tools, and keep their records in step across their devices.
• To send the WhatsApp messages described in section 5, when the restaurant or you have asked for them.
• To provide customer support and investigate complaints or disputes.
• To detect and prevent fraud, abuse and misuse of the platform.
• To improve the service — which restaurants and dishes to show, and where the apps are hard to use.
• To meet tax, accounting and other legal obligations.

We do not use a restaurant’s guest or team records to market to those guests ourselves, and we do not show one restaurant’s records to another.

We share only what is needed to provide the service:

• The restaurant preparing your order receives your name, order details and, for delivery orders, the information needed to hand over the order.
• The delivery partner assigned to your order receives your name, delivery address, delivery location and a contact number.
• A restaurant’s guest, team and sales records are available only to that restaurant and the team members it gives access to.
• Payment gateways process your payment and return only a status and reference to us.
• WhatsApp, operated by Meta, delivers the messages described in section 5 and receives the mobile number and message content needed to do so.
• Cloud hosting, messaging and analytics providers process data on our instructions to run the service.
• Government or law-enforcement authorities where we are legally required to disclose.

We do not sell personal data to anyone.

We use WhatsApp to send:

• Sign-in codes and updates about your orders and deliveries.
• A “your table is ready” message to a guest on a restaurant’s waitlist who gave their mobile number.
• A link to rate the meal after a bill that carries the guest’s mobile number, when the restaurant has switched this on.
• Offers from a restaurant, only to guests the restaurant has recorded as agreeing to receive them.
• A daily sales summary to the restaurant owner, when the restaurant has switched this on.

To stop offers from a restaurant, ask the restaurant or write to contact@mopags.com, and your number will be marked as not wanting offers.

Haazir Partner for Windows keeps a copy of the restaurant’s menu, tables, team list and open orders on the computer, so billing continues during an internet outage. Bills made offline stay on the computer until they are sent to our servers, which happens automatically once the connection returns. Team PINs on the computer are kept only as one-way hashes, for offline sign-in.

This data sits in the app’s folder for the Windows user account. Uninstalling the app removes it, including any bills not yet sent to our servers, so restaurants should let the app finish syncing before uninstalling. Receipt printers, cash drawers and customer displays connect over the restaurant’s own network or USB.

The feedback QR code printed on a bill carries a signed code that identifies the bill only — not the guest.

Customer location is used to find nearby restaurants and to compute the delivery address and fee. Delivery partner location is collected in the background only while the partner is marked online, and is used to assign orders, show live tracking and confirm delivery. Partners can go offline at any time to stop background collection. Haazir Partner for Windows never reads the computer’s location; it only stores the outlet location a restaurant picks from an address search.

Account information is kept while your account is active. Order, bill and invoice records are kept for as long as tax and accounting law requires, even after account deletion. Location traces linked to a delivery are retained only as long as needed to resolve disputes about that delivery.

A restaurant’s guest, team, attendance and activity records are kept while the restaurant’s account is active. When the restaurant asks, or after it closes its account, we delete them, keeping only bills and other records the law requires.

• Access and correct your profile details from within the app at any time.
• Delete your account from the app, or by writing to us. We remove your profile and stop processing, retaining only records the law requires us to keep.
• Withdraw notification or location permissions from your device settings — some features stop working without them.
• If a restaurant has recorded your details, ask that restaurant, or write to us, to see, correct or delete them, or to stop offers.
• If you work at a restaurant using Haazir Partner, ask your employer, or write to us, about the team records held about you.
• Ask us what data we hold about you, by writing to contact@mopags.com.

Traffic between the apps and our servers is encrypted in transit. Passwords and team PINs are stored hashed, repeated wrong PINs lock sign-in for a while, sessions are token-based, and access to production data is restricted to staff who need it. Sensitive actions in Haazir Partner can require a manager’s approval and are recorded in an activity log the restaurant can review. No system is perfectly secure — tell us immediately at contact@mopags.com if you suspect your account has been compromised.

HaazirEats and Haazir Partner are not directed at children under 18. We do not knowingly create accounts for them, and we delete such an account if we become aware of one.

We update this policy as the service changes. The date at the top of this page always reflects the current version, and material changes are notified in the app.