Delivery Policy

We deliver only within the serviceable radius of each restaurant. The app shows you which restaurants can reach your saved address; addresses outside that radius cannot be served, however close they appear on the map.

• The time shown at checkout is an estimate, based on preparation time and distance.
• Estimates can be exceeded during rain, traffic, festivals or peak hours, or when a restaurant kitchen is at capacity.
• You can follow the live status and the delivery partner’s position on the tracking screen from the moment the order is picked up.

Delivery fees are calculated from the distance between the restaurant and your delivery location, and are shown in full before you pay. Packaging charges, restaurant taxes and any applicable government levies are itemised separately on the bill.

Deliveries are confirmed with a one-time password shown in your app. Share it with the delivery partner only when you have received the order. This protects you from an order being marked delivered when it was not.

• Our delivery partner attempts to call you on the number attached to the order.
• If you cannot be reached, the partner waits a short while at the address before leaving.
• Undelivered food is not re-delivered or resold, for food-safety reasons.
• A delivery that failed because the address was wrong or you were unreachable is not refunded. If the failure was ours, you are refunded in full.

Please check your order at handover. Report anything missing or damaged within 24 hours through the order screen or at contact@mopags.com — see our Cancellation & Refund Policy.

Takeaway orders are collected from the restaurant counter and carry no delivery fee. Dine-in and QR table orders are served at your table by the restaurant, and this delivery policy does not apply to them.